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Terms & Conditions

The undermentioned Terms and Conditions must be read very carefully before registering, accessing, browsing, downloading or using the Site (defined below). By accessing or using the Site or by using the Services (defined below), USER agrees to be bound by these Terms and Conditions set forth below including any additional guidelines and future modifications. If at any time USER does not agree to these terms and conditions or does not wish to be bound by these terms and conditions, USER may not access or use the site and immediately terminate the use of the services. The expression 'USER' and 'You', 'Customer' mean one and the same and have been used interchangeably at various places herein. Any beneficiary claiming through the USER is also governed by these terms and conditions.

Your Agreement to these Terms and Conditions for availing Services and these Terms and Conditions (as may be amended from time to time form the "Agreement") is a legal contract between you being, an individual customer, USER, or beneficiary of this service of at least 18 years of age, and M/s Originate Infotech Private Limited [web portal www.payzall.in], having its registered office at A-3/426, Sultan Puri, New Delhi 110086.

All services are rendered by M/s Originate Infotech Pvt. Ltd., through its platform under the brand name payzall.in.

Services can be used by the USER subject to adherence with the terms and conditions set forth below including relevant policies. M/s Originate Infotech Private Limited [web portal www.payzall.in] reserves the right, at its sole discretion, to revise, add, or delete portions of these terms and conditions any time without further notice. The USER undertakes to re-visit the "Terms & Conditions" link from time to time to stay abreast of any changes that the "Site" may introduce.

ELIGIBILITY:

The services are available to persons only of the age of 18 years or more. By accepting these Terms & Conditions or by otherwise using the Services or the Site, the USER represents that he / she is at least 18 years of age. The USER represents and warrants that the USER has the right, authority, and capacity to enter into this Agreement and to abide by all of the terms and conditions of this Agreement. The USER shall not impersonate any person or entity, or falsely state or otherwise misrepresent identity, age or affiliation with any person or entity. If any such act is done by the USER, this Agreement and all its Terms and Conditions shall be treated to be void abinitio

USER must note that www.payzall.in is a site / platform / network owned by M/s Originate Infotech Private Limited, hence, all the rights, benefits, liabilities & obligations under the present terms & conditions shall accrue to the benefit of M/s Originate Infotech Private Limited [web portal www.payzall.in]. USER must also note that M/s Originate Infotech Private Limited [web portal www.payzall.in] is an intermediary within the meaning of the Information Technology Act, 2000 and the rules thereunder and merely facilitates the transaction between the Merchant and the USER. At no point of time during any transaction between USER and Merchant, M/s Originate Infotech Private Limited [web portal www.payzall.in] claims the ownership of any of the products / services provided by the Merchant nor does it at any point asserts any rights or claims over the products / services offered by the Merchant to the USER.

DEFINITIONS :

Merchant : Merchant includes any business unit operating physically or through electronic mode which is duly authorized by the Company for making its services available through the Company.
User : The users shall be the entities undergoing agreement with the Company for carrying on the business for and on behalf of the Company. It shall include the users, business entities and all the parties to the Company.
KYC : “KYC” stands for Know Your Customer and refers to various norms, rules, laws and statutes issued by RBI from time to time under which the Company shall procure personal identification details from business entities before or at the time of registration for becoming the dealer of the Company.
Agreement : Agreement shall be the set of terms and conditions which shall be binding on the users and the Company for executing the business of the Company.

MONETARY:

M/s Originate Infotech Private Limited [web portal www.payzall.in] is a Re-seller Only. M/s Originate Infotech Private Limited [web portal www.payzall.in] does not provide mobile service and is only a reseller of prepaid mobile services by telecommunications service providers or the providers of such prepaid recharge or other distributors.

It is made clear that M/s Originate Infotech Private Limited [web portal www.payzall.in] is in no manner liable to act as warrantor, insurer, or guarantor of the services to be provided by the telecommunications service providers. Re-charge sold on the site / platform is sold with the express understanding that no liability can be enforced / fastened against M/s Originate Infotech Private Limited [web portal www.payzall.in] for any breach of contract by the telecommunications service providers. Any disputes regarding the quality, minutes provided, cost, expiration, or other terms of the Re-charge purchased will be governed by the terms and conditions agreed between the user and the telecommunications service providers separately and M/s Originate Infotech Private Limited [web portal www.payzall.in] has got no concern with the same.

BILL PAYMENTS:

That the site /platform can also be used for making Bill Payments of various agencies providing their individual services to the USERS. M/s Originate Infotech Private Limited [web portal www.payzall.in] offers a convenient and secure way to make payments towards identified Biller(s) using a valid Payment Account. In order to make such payments the USERS shall be responsible to access the World Wide Web, either directly or through devices that access web-based content, and pay any service fees associated with such access. In addition, the USER will use all equipment necessary to make such connection to the World Wide Web, including a computer and modem or other access device at his / her own cost. M/s Originate Infotech Private Limited [web portal www.payzall.in] reserves the right to charge and recover from the USER, fees for availing the Services. These changes shall be effective from the time they are posted on to the site /platform through which you the USER is availing such Service. The payments to a Biller can be made either (a) by issuing a Payment Instruction for an online debit/charge to a Payment Account; or (b) by scheduling an automated debit to a Payment Account.

In using the Bill Payment Service, USER agrees to: Provide true, accurate, current and complete information about yourself ("Registration Data"), your Payment Account details ("Payment Data"), your Biller details ("Biller Data") and USER expressly undertakes to Maintain and promptly update the Registration Data, Payment Data and Biller Data to keep it true, accurate, current and complete. If USER provides any information that is untrue, inaccurate, not current or incomplete, or M/s Originate Infotech Private Limited [web portal www.payzall.in] has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, M/s Originate Infotech Private Limited [web portal www.payzall.in] has the right to suspend or terminate the account forthwith without any prior intimation and refuse any and all current or future use of the Service (or any portion thereof). The term biller includes telecom operators. In such cases where information provided by the USER is found to be untrue, inaccurate etc., M/s Originate Infotech Private Limited [web portal www.payzall.in] has no responsibility and shall incur no liability if the USER is unable to affect any Payment Instruction(s) on the Payment Date owing to any one or more circumstances. Additionally, if the Payment Account has insufficient funds/limits to cover for the amount as mentioned in the Payment Instruction(s), or If the funds availabl e in the Payment Account are under any encumbrance or charge, or if your Bank or the NCC refuses or delays honoring the Payment Instruction(s) or if payment is not processed by biller upon receipt, M/s Originate Infotech Private Limited [web portal www.payzall.in] has no responsibility and shall incur no liability.

Circumstances beyond the control of M/s Originate Infotech Private Limited [web portal www.payzall.in] (including, but not limited to, fire, flood, natural disasters, bank strikes, power failure, systems failure like computer or telephone lines breakdown due to an unforeseeable cause or interference from an outside force) will also cast no responsibility and no liability upon M/s Originate Infotech Private Limited [web portal www.payzall.in]. In case the bill payment is not effected for any reason, the USER will be intimated about the failed payment by an e-mail at the e-mail address provided at the time of registration. M/s Originate Infotech Private Limited [web portal www.payzall.in] assumes no responsibility if the mail address has been changed by the USER and the same is not updated on the site.

BUS TICKETS:

01  M/s Originate Infotech Private Limited [web portal www.payzall.in] is only a bus ticket agent. It does not operate bus services of its own. M/s Originate Infotech Private Limited [web portal www.payzall.in] has only tied up with various bus operators and service providers.

As a matter of convenience and precaution the USER should choose bus operators they are aware of and with whose services they are comfortable with.

  • Issuing a valid ticket (a ticket that will be accepted by the bus operator) for its' network of bus operators.
  • Providing refund and support in the event of cancellation.
  • Providing customer support and information in case of any delays / inconvenience.

M/s Originate Infotech Private Limited [web portal www.payzall.in] cannot be held responsible for the following:

  • The bus operator's bus not departing / reaching on time.
  • The bus operator's employees being rude.
  • The bus operator's bus seats etc. not being up to the customer's expectation.
  • The bus operator canceling the trip due to unavoidable reasons.
  • The baggage of the customer getting lost / stolen / damaged.
  • The bus operator changing a customer's seat at the last minute to accommodate a lady / child.
  • The customer waiting at the wrong boarding point (please call the bus operator to find out the exact boarding point if you are not a regular traveler on that particular bus).
  • The bus operator changing the boarding point and/or using a pick-up vehicle at the boarding point to take customers to the bus departure point

The arrival and departure times mentioned on the ticket are only tentative timings. However, the bus will not leave the source before the time that is mentioned on the ticket. Passengers are required to furnish the following at the time of boarding the bus:

  • A copy of the ticket (A print out of the ticket or the print out of the ticket e-mail).
  • Identity proof (Driving license, Student ID card, Company ID card, Passport, PAN card or Voter ID card). Failing to do so, they may not be allowed to board the bus.
  • Change of bus: In case the bus operator changes the type of bus due to some reason, M/s Originate Infotech Private Limited [web portal www.payzall.in] will refund the differential amount to the customer upon being intimated by the customers in 24 hours of the journey.
  • Cancellation Policy: Read the ticket cancellation policy carefully. Tickets will be cancelled as per the cancellation policy mentioned with the ticket. The transaction charges will not be refunded in the event of ticket cancellation.
  • Refund policy mentioned on the ticket is indicative. The actual cancellation charges are determined by bus operators and bus providers at the actual time of cancellation. M/s Originate Infotech Private Limited [web portal www.payzall.in] has no role in governing the cancellation charges.
  • Cancellation charges are calculated on the actual fare of the ticket. If any discount coupons are used while purchasing the ticket, the discounted value would be used to calculate the refund amount when a ticket is cancelled.
  • In case a booking confirmation e-mail and sms gets delayed or fails because of technical reasons or as a result of incorrect e-mail ID / phone number provided by the user etc., a ticket will be considered booked as long as the ticket shows up on the confirmation page of www.payzall.in.
  • Amenities for the chosen bus as shown on the website have been configured and provided by the bus provider (bus operator). These amenities will be provided unless there are some exceptions on certain days. Please note that M/s Originate Infotech Private Limited [web portal www.payzall.in] provides this information in good faith to help passengers to make an informed decision. Provision of video, air conditioning and any such other services mentioned by travel partners in the buses is their own responsibility. Any refunds / claims due to non-functioning or un-availability of these services needs to be settled directly with the bus service provider.
MOVIE TICKET BOOKING:

The following Terms of Use ("Terms") are a binding Agreement between you and M/s Originate Infotech Private Limited [web portal www.payzall.in]. In using the online ticketing platform, the USER explicitly agrees and acknowledges that:

  • Bookings for the Tickets once made by the USER cannot be cancelled, exchanged or refunded for any reason whatsoever. The cinema owner does not permit / provide for the same.
  • USER will receive booking confirmation via an email and SMS. For E-tickets email confirmation USER needs to print and present the same at the ticket counter in order to avail a physical ticket from the Cinema Box Office. Alternatively, M –Ticket opted for at the time of booking by the USER can also be shown at the Counter / Entry gate.
  • To collect the tickets from the Cinema Box Office, it is mandatory for the USER to present the debit / credit card which has been used to book tickets along with the booking confirmation (SMS/Computer printout). The holder of a physical ticket is deemed to be the owner of the ticket.
  • A convenience fee per booking in respect of the Ticket is levied on all tickets booked by the USER online.
  • As per the Cinema Owner's terms and conditions, tickets in respect of the children above the age of 3 years are to be booked mandatorily and the Cinema Hall will have a right to refuse entry to the Adults if it finds that the child accompanying such adults is 3 years of age or above and is without a ticket.
  • As per the Cinema Owner's terms and conditions, in case a physical ticket is lost or misplaced, a duplicate ticket cannot be issued.
  • If the Cinema owner cancels the show for any reason whatsoever, M/s Originate Infotech Private Limited [web portal www.payzall.in] will not be held responsible for the same. In such cases, M/s Originate Infotech Private Limited [web portal www.payzall.in] will automatically issue a refund within 48 hours for the movie tickets booked on M/s Originate Infotech Private Limited [web portal www.payzall.in] to the USER's wallet or will show as a reversal on the credit card / debit card account.
  • USER should report booking issues like non-receipt of confirmation number (in the form of a confirmation SMS or email) after submitting payment information, or if USER experiences an error message or service interruption after submitting payment information to M/s Originate Infotech Private Limited [web portal www.payzall.in]. M/s Originate Infotech Private Limited [web portal www.payzall.in] will not be responsible for any losses occurred in the process.
  • By making a Booking, USER agrees to undertake to adhere to and comply with the terms and conditions of respective Cinema Owners in respect of all the bookings so made.
  • As per the Cinema Owner's terms and conditions, Outside food and beverages are not allowed inside the cinemas premises.
  • M/s Originate Infotech Private Limited [web portal www.payzall.in] will share the telephone / mobile numbers @ E-mail ID of the USER with cinema owners whose tickets are booked on this platform to assist M/s Originate Infotech Private Limited [web portal www.payzall.in] in pursuing it's rights or performing it's obligations under the User Agreement. These service providers may also contact the USER using autodialed or prerecorded messages calls and/or SMS or other text messages, only as authorized by M/s Originate Infotech Private Limited [web portal www.payzall.in] to carry out the purposes identified above, and not for their own purposes.
  • By accepting the terms and conditions, you accept that M/s Originate Infotech Private Limited [web portal www.payzall.in] may send the alerts to the mobile phone number/ email provided by the USER while registering for the Service or to any such number replaced and informed by the USER.
  • Notwithstanding anything to the contrary contained herein, neither M/s Originate Infotech Private Limited [web portal www.payzall.in] nor its affiliated companies, subsidiaries, officers, directors, employees or Merchants or any related party shall have any liability to the USER or to any third party for any indirect, incidental, special or consequential damages or any loss of revenue or profits arising under or relating to these terms, the site or the offerings, even if any of said parties had been advised of, knew of, or should have known of the possibility of such damages. To the maximum extent permitted by law, maximum aggregate liability of M/s Originate Infotech Private Limited [web portal www.payzall.in] qua the USER for any causes whatsoever, and regardless of the form of action (whether liability arises due to negligence or other tort, breach of contract, violation of statute, misrepresentation or for any other reason), will at all times be limited to INR one hundred (INR 100). To the maximum extent permitted by law, the USER waives, releases, discharges and hold harmless M/s Originate Infotech Private Limited [web portal www.payzall.in], its affiliated and subsidiary companies, and each of their directors, officers, employees, and agents, from any and all claims, losses, damages, liabilities, expenses and causes of action arising out of use of the online platform by the USER.
CAR RENTAL TERMS: GENERAL TERMS AND CONDITIONS

Distance and time is calculated from garage back to garage for both within city and outside city trips. In case of a pickup from City A and drop to city B, the distance from the drop off point in city B to garage in City A will be calculated and the payment for the same has to be made by the USER.

Distance and time are calculated from the operator's garage and not from the USERS' residence. USERS' are requested to check the starting time and the starting odometer recorded on the trip sheet available with the driver prior to the journey. Disputes regarding the same will not be acceptable after completion of journey.

Expenses like toll charges permit charges, parking charges, entry & toll fees are to be borne by the USER.

Service Tax & any other Government Tax as per Government guidelines will be charged on the total bill.

The estimate provided at the time of booking is not to be construed as a package pricing for your trip unless specifically indicated. The final amount for your trip will be calculated based on actual usage (number of Kilometers and hours).

For Local Duties, driver BA/TA is applicable after 10.00 pm (or after 12 hours of service).

Extra time up to 30 minutes will be treated half an hour, 31 minutes onwards as full hour and will attract tariff applicable to next higher slab/extra hour.

OTHER APPLICABLE TERMS AND CONDITIONS I, DO HEREBY CONFIRM THAT I HAVE READ, UNDERSTOOD AND ACKNOWLEDGED THE FOLLOWING TERMS AND CONDITIONS:

USER understands and agrees that M/s Originate Infotech Private Limited [web portal www.payzall.in] is ONLY an online marketplace and it does not operate taxi services on its own. The platform only provides a comprehensive choice of taxi services, vehicle types and prices to customers, it has tied up with many taxi Operators ("Operators").

USER understands and agrees that M/s Originate Infotech Private Limited [web portal www.payzall.in] is not responsible for:

  • A copy of the ticket (A print out of the ticket or the print out of the ticket e-mail).
  • Identity proof (Driving license, Student ID card, Company ID card, Passport, PAN card or Voter ID card). Failing to do so, they may not be allowed to board the bus.
  • The taxi not departing/reaching on time;
  • The taxi driver being rude;
  • The taxi seats etc. not being up to USERS' expectations;
  • The Operator cancelling the trip due to unavoidable reasons;
  • The baggage of the USER getting lost/stolen/damaged;
  • The Operator changing a customer's seat at the last minute to accommodate a lady/child;
  • The USER waiting at the wrong boarding point (please call the Operator to find out the exact, boarding point if you are not a regular traveler on that particular taxi) etc.
  • The USER has been dropped to nearest location in order of preference and not at a particular place which is not on the route.
  • USER shall be present 15 minutes in advance at the boarding point to avoid delays during the journey.
  • USER shall carry a copy of confirmed ticket with personal identification certificate such as Pan Card, Driving License etc. for verification, failing to do so, USER may not be allowed to board the taxi.
  • USER shall ensure appropriate behavior and avoid any nuisance, quarrel, manhandling with fellow USERS or driver of the taxi during the journey. In case of such behavior, the taxi driver shall have complete authority to forbid you to carry out the journey. No loss or claim resulting out of such incident shall be payable in any manner to USER.
  • USER shall stop and take breaks at specified places only and USER shall not be allowed to take additional breaks except in case of emergency.
  • USER shall be responsible and liable for their own safety and security of luggage. In no condition M/s Originate Infotech Private Limited [web portal www.payzall.in] will be liable for any loss to USER or their luggage in any event.
  • USER shall not smoke; chew tobacco or such other substances during the journey.
  • USER undertakes to comply with "Cancellation Policy" of the Operator for the purpose of this transaction. In case of cancellation, USER shall be refunded the balance amount from the ticket fare after appropriate deductions as per above mentioned Cancellation Policy. USER confirms that he has read, understood and acknowledged this Cancellation Policy as provided with the confirmed ticket at USERS' registered email id.
  • In case of break down or accident of taxi where Operator has been unable to make alternative arrangement, only proportionate refund would be made to the USER for uncovered distance. Any claims, liabilities or legal costs arising out of such event shall be borne by the Operator.
  • In the event of any dissatisfaction with any of the services provided the matter must be reported directly to Operator or M/s Originate Infotech Private Limited [web portal www.payzall.in], within 24 hours in order that action may be taken to remedy the problem. If notice is not given to Operator or M/s Originate Infotech Private Limited [web portal www.payzall.in] within 24 hours, after discovery of the dissatisfaction, Operator or M/s Originate Infotech Private Limited [web portal www.payzall.in] cannot and will not accept responsibility.
  • USER understands and agrees that M/s Originate Infotech Private Limited [web portal www.payzall.in] does not warrant or make any representations regarding the use of or the result of the use of the taxi services given on its site in terms of their correctness, accuracy, reliability, or otherwise, insofar as such material is derived from the Operator.
  • M/s Originate Infotech Private Limited [web portal www.payzall.in] will not be liable to USER or to any other person for any direct, indirect, incidental, punitive or consequential loss, damage, cost or expense of any kind whatsoever and howsoever caused from out of the information derived by USER through usage of site. In no event shall M/s Originate Infotech Private Limited [web portal www.payzall.in] be liable for any direct, indirect, punitive, incidental, special, or consequential damages arising out of information provided on the site in so far as such information is derived from the Operator.
  • To the extent permitted by law, neither M/s Originate Infotech Private Limited [web portal www.payzall.in] nor any of it's officers, directors, employees, representatives, subsidiaries, affiliated companies, distributors, affiliate (distribution) partners, licensees, agents or others involved in creating, sponsoring, promoting, or otherwise making available the site and its contents shall be liable for (i) any punitive, special, indirect or consequential loss or damages, any loss of production, loss of profit, loss of revenue, loss of contract, loss of or damage to goodwill or reputation, loss of claim, (ii) any inaccuracy relating to the (descriptive) information (including rates, availability and ratings)of Operator as made available on our site, (iii) the services rendered or the products offered by the Operator, (iv) any (direct, indirect, consequential or punitive) damages, losses or costs suffered, incurred or paid by you, pursuant to, arising out of or in connection with the use, inability to use or delay of our site, or (v) for any (personal) injury, death, property damage, or other (direct, indirect, special, consequential or punitive) damages, losses or costs suffered, incurred or paid by you, whether due to (legal) acts, errors, breaches, (gross) negligence, willful misconduct, omissions, non-performance, misrepresentations, tort or strict liability by or (wholly or partly) attributable to the Operator (its employees, directors, officers, agents, representatives or affiliated companies), including any (partial) cancellation, overbooking, strike, force majeure or any other event beyond our control.
  • Apart from the terms and conditions mentioned above, Customer has read, understood and acknowledged all the general terms and conditions set out herein.
OUTSTATION TRAVEL TERMS"
  • For Out Station duties, a min of 300 Kilometers is chargeable per day for outstation travel.
  • A calendar day begins at 6.00 A.M and ends at 12.00 Midnight. In case a drop off happens after 12 midnight, an additional days charges (of 300 Kilometers) would automatically become applicable unless specifically stated in the package rates quoted.
  • Driver BA/TA will be twice the normal daily BA/TA between 10 pm and 6 am. (If the driver of the vehicle being hired drives the car beyond 10 pm on any night or before 6 am on any day, then twice the applicable daily BA/TA will apply).
  • M/s Originate Infotech Private Limited [web portal www.payzall.in] is ONLY an online car rental booking agent. It does not operate any car rental services of its own. In order to provide a comprehensive choice of car rental operators, vehicle types and prices to customers, it has tied up with many car rental operators.
  • Your contract for car hire is with the car rental operator and M/s Originate Infotech Private Limited [web portal www.payzall.in] is not liable to you for the provision of these services, however we will try to ensure that you have a car rental service at your disposal in our capacity as agent for the car rental operators.
  • Booking a car rental (that will be serviced by the car rental operator) from its' network of car rental operators
  • Providing refund and support in the event of cancellation.
  • Car rental tariffs are subject to change without prior notice.
  • In case cancellations is made less than 12 hours to departure time, booking is non-cancellable. On cancellation entire amount will be forfeited.
  • INR 100 would apply as cancellation charges if booking is cancelled before 12 hrs to departure time and Rs 50 will be charged as a ibibo service fees.
HOTEL TERMS:

APART FROM THE GENERAL TERMS AND CONDITIONS, THE BELOW MENTIONED ARE THE SPECIFIC HOTEL TERMS.

  • M/s Originate Infotech Private Limited [web portal www.payzall.in] acts only as an intermediary agent with only the role of a mediator. Even if you make a booking through us, the contract will be between the supplier and you and the general travel and contractual terms and conditions of the supplier shall apply. We are not a party to the contractual relationship.
  • Hotels may not allow local residents to check-in as guests. This is strictly subject to the Hotel Policies and M/s Originate Infotech Private Limited [web portal www.payzall.in] will not be responsible for such check-in denials.
  • Hotels reserves the right of admission. Unmarried/unrelated couples may not be allowed to check-in. Similarly accommodation can be denied to guests posing as a Couple if suitable proof of identification is not presented at check-in. M/s Originate Infotech Private Limited [web portal www.payzall.in] will not be responsible for any check-in denied by the hotel due to the aforesaid reason. No refund would be applicable in case the hotel denies check-in under such circumstances.
  • Hotel may deny check in to guests providing Id Proof of the same city as the hotel itself.
  • The hotel pictures/information on the website, including amenities and facilities are provided by the hotel. This information is for reference only. For any discrepancy that exists between the website pictures and actual settings, M/s Originate Infotech Private Limited [web portal www.payzall.in] is not liable and responsible.
  • It is mandatory for you to send the auto generated form filling your correct credit card details immediately to the hotel in order for the booking to be confirmed by the hotel/accommodation.
  • The booking is not confirmed until the filled auto generated form is sent to the hotel.
  • The credit card details should be sent only via the auto generated form and in no other format.
  • Prior to the filling of the auto generated form being sent to the hotel by you, your booking is only provisional and hotel has no obligation to reserve a room for you.
  • The hotel shall confirm your booking post authorising and verifying the credit card details.
  • The hotel may deny your booking if it is not able to authenticate and verify the credit card details as per its terms and conditions.
  • M/s Originate Infotech Private Limited [web portal www.payzall.in] does not store your credit card in details database as they are sent by you directly to the hotel and stored by the hotel.
  • The hotel might block your credit card for the amount of the booking as per the hotel's terms and conditions and M/s Originate Infotech Private Limited [web portal www.payzall.in] shall not be responsible for the same.
  • The primary guest must be at least 18 years old to be able to check into the hotel.
  • Check-in time and check-out time is as per hotel policy & terms. Early check-in or late check-out request is subject to availability and the hotel might charge you extra for it. Please note that the check-in time is subject to change as per hotel policy & seasonality.
  • Your stay does not include additional personal expenses like telephone charges, meals that aren't part of your meal plan, any hotel services you use (like laundry and room service) or tips. The hotel will charge you directly for these when you're checking out.
  • It is mandatory for guests to present valid photo identification at the time of check-in. According to government regulations, a valid Photo ID has to be carried by every person above the age of 18 staying at the hotel. The identification proofs accepted are Drivers License, Voters Card, and Passport. Without valid ID the guest will not be allowed to check in. Note- PAN Cards will not be accepted as a valid ID card.
  • The hotel reserves the right of admission. Accommodation can be denied to guests posing as a 'couple' if suitable proof of identification is not presented at check-in. M/s Originate Infotech Private Limited [web portal www.payzall.in] will not be responsible for any check-in denied by the hotel due to the aforesaid reason.
  • Hotels may charge a mandatory meal surcharge on festive periods e.g. Christmas/ New Year's Eve or other festivals as decided by the hotel. All additional charges (including mandatory meal surcharges) need to be cleared directly at the hotel.
  • Government has levied service tax on hotel room charges effective on stays from 1st May 2011. This tax may be required to be settled directly at the hotel.
  • Time Zone applicable for content displayed on the website shall be Indian Standard Time for all purposes unless explicitly mentioned otherwise.
  • It is mandatory for you to send the auto generated form filling your correct credit card details immediately to the hotel in order for the booking to be confirmed by the hotel/accommodation.
  • The booking is not confirmed until the filled auto generated form is sent to the hotel.
  • The credit card details should be sent only via the auto generated form and in no other format.
  • Prior to the filled the auto generated form being sent to the hotel by you, your booking is only provisional and hotel has no obligation to reserve a room for you. The hotel shall confirm your booking post authorising and verifying the credit card details.
  • The hotel may deny your booking if it is not able to authenticate and verify the credit card details as per its terms and conditions.
  • M/s Originate Infotech Private Limited [web portal www.payzall.in] does not store your credit card in details database as they are sent by you directly to the hotel and stored by the hotel.
  • The hotel might block your credit card for the amount of the booking as per the hotel's terms and conditions and M/s Originate Infotech Private Limited [web portal www.payzall.in] shall not be responsible for the same.
CANCELLATION POLICY:
  • The Cancellation Policies of the Hotels are dynamic and may change from time to time. The Cancellation policy of the Hotel may change in the interim period of booking and date of stay of the Guest. The Cancellation Policy prevailing at the time of check in/cancellation of the booking by the USER will be the applicable policy.
  • Hotels being booked may have their own cancellation policy and may charge user accordingly.
  • In the event of Cancellation the money shall be debited from your credit card directly by the Hotel as per Cancellation Policy of the Hotel.
  • Cancellations can be done online.
  • Only those cancellation requests which are made either online or through E-mail shall be entertained. M/s Originate Infotech Private Limited [web portal www.payzall.in] shall not be liable to entertain any cancellation requests made directly to the hotel without intimating M/s Originate Infotech Private Limited [web portal www.payzall.in].
  • If you don't show up at the hotel, you'll still be charged the entire amount and hotel will debit the amount from your card directly.
MODIFICATIONS & REFUNDS:
  • M/s Originate Infotech Private Limited [web portal www.payzall.in] will not accept amendment request to the hotel reservation if the check in is within 48 Hours.
  • M/s Originate Infotech Private Limited [web portal www.payzall.in] doesn't support changes and modifications to online bookings once they're made.
  • All the refunds shall be done by the Hotel directly to you and M/s Originate Infotech Private Limited [web portal www.payzall.in] is not responsible to ensuring any refunds whatsoever. Your bank may debit its own separate charges from refunds made to your credit card or bank account.
FLIGHT BOOKING POLICY:

The total price displayed includes all applicable government taxes.

You are required to pay the entire amount prior to the confirmation of your booking.

There will be no refund for 'no-shows' or any partially unused flights.

To avail of infant fares, an infant must be under 24 months throughout the entire itinerary you are booking. This includes both onward and return journeys. If the infant is 24 months or above on the return journey, you'll need to make a separate booking using a child fare.

All Tickets/Bookings issued to the USER shall additionally be governed under the terms and conditions as laid out by the respective Airlines / Supplier.

Check in:
  • As per the airline rules, the standard check-in time begins 2 hours before departure for domestic flights.
  • For International flights, the check-in time is 3 hours before departure.
  • The passenger needs to check-in at least 2 hrs. prior departure for Air India and Air India Express domestic flights, else will be considered as a no show.
  • Infants must have valid proof-of-age documents showing that the infant is under two years old.
  • Additional payment may be charged by the airline for seat allocations.
  • If you don't show up at the hotel, you'll still be charged the entire amount and hotel will debit the amount from your card directly.
Amendments:
  • M/s Originate Infotech Private Limited [web portal www.payzall.in] can assist you with amendments to most bookings. In some cases, though, you'll need to contact the airline directly.
  • Every booking made on M/s Originate Infotech Private Limited [web portal www.payzall.in] is subject to amendment charges levied by the airline, which may vary by flight and booking class. The charges levied by Airlines are Non-Refundable in case of cancellation post amendment.
  • If you amend your booking, you will be charged the difference in fare, if any, applicable when the amendment is made. However, if the new fare is lower than the Original fare, difference in the amount will not be refunded, but the rebooking charges as applicable will be collected. The charges levied by Airlines are Non-Refundable in case of cancellation post amendment.
  • In addition to the airline's amendment charges, M/s Originate Infotech Private Limited [web portal www.payzall.in] would charge a Non-Refundable amendment handling fee of INR 300 per passenger per segment within India Domestic bookings and INR 500 per passenger per ticket for International bookings (Ex-India/To-India/ Anywhere to Anywhere in the world).
  • M/s Originate Infotech Private Limited [web portal www.payzall.in] collect these charges from you when we make the changes to your travel plans. M/s Originate Infotech Private Limited [web portal www.payzall.in] also collect the difference in fare, if any, applicable when the amendment is made.
  • Depending on the airline's policy, some booked fares may not be amended.
  • All bookings made through us, can also be amended by calling up the Airline Call Center directly.
Cancellation Policy:
  • Every booking made through M/s Originate Infotech Private Limited [web portal www.payzall.in] is subject to cancellation charges levied by the airline, which may vary by flight and booking class.
  • Some booked fares may be non-refundable per the specific airline's policy.
  • Convenience fee is non-refundable in case of ticket cancellation by the user, or flight cancellation by the airline.
  • For e-tickets, if your cancellation request is made less than 3 hours before departure, you'll need to contact the airline directly to get your reservation cancelled
  • If you have done a 'Web/Tele Check-in' with the airline, get in touch with the airline for cancellation. M/s Originate Infotech Private Limited [web portal www.payzall.in] will not be able to process the refund for the same and will not take any responsibility for the same.
  • Convenience fee charged at the time of booking is non-refundable.
  • For any cancellation made by you for which refund is already processed and if it is found that you have used/made changes to the ticket on the same PNR directly with the airline, M/s Originate Infotech Private Limited [web portal www.payzall.in] reserves the right to debit your original mode of payment against the amount which has been refunded to you.
USE OF THE PLATFORM / SITE:

The USER by using the services on the site /platform offered by M/s Originate Infotech Private Limited [web portal www.payzall.in] understands that except for information, products or services clearly indicated as being supplied on the site, M/s Originate Infotech Private Limited [web portal www.payzall.in] does not operate, control, or endorse any information, products or services on the Internet in anyway. USER also understands that M/s Originate Infotech Private Limited [web portal www.payzall.in] cannot and does not guarantee or warrant that files available for downloading through the Site will be free of viruses, worms or other code that may be damaging to the individual systems of the USER installed to access the World Wide Web.

DISCLAIMER CLAUSE :

The users are requested to read the terms and conditions before making any investment, transaction or usage of the service provided by the Company. The Company shall not in any way be liable for any loss, damage caused by negligence or ignorance of the terms and conditions of the Agreement by the business entity. The Company does not warranty that the site, software, functions or any other information offered on or through services, the site or any reference shall be uninterrupted or free of errors, viruses or other harmful components. The users, business entities and all the concerned parties are responsible for any access, usage, downloads and obtaining of any data, information or any reference site at their own discretion and risk and they shall be solely and responsible for any loss or damages caused due to usage of such material, data, information, service or site.

MISCELLANEOUS:

By using the Services, the USER expressly acknowledges and agrees to: use the Services strictly in accordance with the terms and conditions as specified herein and undertakes not to use the site /platform for any purposes other than to purchase Re-charge and/or to access the Services in accordance with these Terms and Conditions.

By using the Services, the USER expressly acknowledges and agrees to: use the Services strictly in accordance with the terms and conditions as specified herein and undertakes not to use the site /platform for any purposes other than to purchase Re-charge and/or to access the Services in accordance with these Terms and Conditions. impersonate any person or entity, falsely claim or otherwise misrepresent an affiliation with any person or entity, or access the accounts of others without permission, forge another persons' digital signature, misrepresent the source, identity, or content of information transmitted via the Services, perform any other similar fraudulent activity or otherwise purchase Recharge with what we reasonably believe to be potentially fraudulent funds infringe our or any third party's intellectual property rights, rights of publicity or privacy use the Services if You are under the age of eighteen (18) post or transmit any message which is libelous, defamatory or which discloses private or personal matters concerning any person post or transmit any message, data, image or program which is pornographic in nature refuse to cooperate in an investigation or provide confirmation of Your identity or any other information You provide to M/s Originate Infotech Private Limited [web portal www.payzall.in]. remove, circumvent, disable, damage or otherwise interfere with security-related features of the Services and the Site or features that enforce limitations on the use of the Services reverse engineer, decompile, disassemble or otherwise attempt to discover the source code of the Services or any part thereof, except and only to the extent that such prohibition is expressly prohibited by applicable law notwithstanding this limitation use the Services in any manner that could damage, disable, overburden, or impair it, including, without limitation, using the Services in an automated manner modify, adapt, translate or create derivative works based upon the Services and the Site or any part thereof, except and only to the extent that such prohibition is expressly prohibited by applicable law notwithstanding this limitation intentionally interfere with or damage operation of the Services or any other user's enjoyment of it, by any means, including uploading or otherwise disseminating viruses, adware, spyware, worms, or other malicious code or file with contaminating or destructive features use any robot, spider, other automatic device, or manual process to monitor or copy the Site without prior written permission interfere or disrupt this Site or networks connected to this Site take any action that imposes an unreasonably or disproportionately large load on our infrastructure/ network use any device, software or routine to bypass the Site's robot exclusion headers, or interfere or attempt to interfere, with the Services forge headers or manipulate identifiers or other data in order to disguise the origin of any content transmitted through our Site or to manipulate your presence on our Site sell the Services, information, or software associated with or derived from it use the facilities and capabilities of the Site to conduct any activity or solicit the performance of any illegal activity or other activity which infringes the rights of others breach this Agreement or any other agreement or policy provide false, inaccurate or misleading information use the Site to collect or obtain personal information, including without limitation, financial information, about other users of the Site purchase Recharge with what is reasonably believed to be potentially fraudulent funds use the Services in a manner that results in or may result in complaints, disputes, reversals, chargebacks, fees, fines, penalties and other liability to M/s Originate Infotech Private Limited [web portal www.payzall.in], a third party or You use the Services in a manner that M/s Originate Infotech Private Limited [web portal www.payzall.in] or any payment card network reasonably believe to be an abuse of the payment card system or a violation of payment card network rules take any action that may causes M/s Originate Infotech Private Limited [web portal www.payzall.in] to lose any of the Services from its service providers, telecommunication service providers, payment processors or other suppliers send automated request of any kind to the Site's system without express permission in advance from M/s Originate Infotech Private Limited [web portal www.payzall.in].

RENEWAL:

It is to be noted that under no circumstances, shall the dealerships be upgraded or downgraded by Payzall. The dealerships are valid for a 6 month period wherein the actual dealership tenure is 5 months and 1 month being the grace period (to renew the plan, the respective dealer has opted for.) 1. Upon renewal of the dealership, the minimum load on First Renewal shall be 4% and shall double with every subsequent renewal i.e. 8% on Second Renewal and henceforth. 2. Upon non-renewal of the dealership, the load balance remaining in one's wallet shall be transferred to the dealer's Payzall B2C wallet. Upon Non-Renewal the distributor points earned through 100 days complementary work via PayzVideo in the form of redeemable coupons are transferred to the B2C wallet of the dealers and it is to be further noted that all other additional coupons and points except the one's mentioned above shall become NIL. It is to be noted further that no cash refund shall be facilitated.

REFUNDS:

All sales of Re-charge are final with no refund or exchange permitted. USER is himself / herself responsible for the mobile number or DTH account number purchase Re-charge for and all charges that result from those purchases. M/s Originate Infotech Private Limited [web portal www.payzall.in] is not responsible for any purchase of Re-charge for an incorrect mobile number or DTH account number. The same shall be the sole responsibility of the USER as M/s Originate Infotech Private Limited [web portal www.payzall.in] has no means to verify the correctness of the mobile number or DTH account number so provided by the USER. However, if in a transaction performed by the USER on the Site, money has been charged to your card or bank account and a Re-charge is not delivered within 24 hours of your completion of the transaction then you may inform us by sending an email to our customer services email address mentioned on the contact page, specifying in the email the following details – the mobile number (or DTH account number), operator name, Recharge value, Transaction date and Order Number. M/s Originate Infotech Private Limited [web portal www.payzall.in] shall investigate the incident and if it is found that money was indeed charged to your card or bank account without delivery of the Recharge then you will be refunded the money within 21 working days from the date of receipt of your email. All Refunds will be credited to the account from which the transaction has been made.

TERMINATION:

It is expressly understood and agreed by the USER that M/s Originate Infotech Private Limited [web portal www.payzall.in] in its sole discretion, for any or no reason, and without penalty, may suspend or terminate the account (or any part thereof) or your use of the Services and remove and discard all or any part of your account, your user profile, or your recipient profile, at any time without Notice. Under such circumstances M/s Originate Infotech Private Limited [web portal www.payzall.in] will not be liable to the USER or any third party for any such termination. Any suspected fraudulent, abusive or illegal activity may be referred to appropriate law enforcement authorities. These remedies are in addition to any other remedies M/s Originate Infotech Private Limited [web portal www.payzall.in] may have at law or in equity. Upon termination for any reason, the USER agrees to immediately stop using the Services.

LIMITATION OF LIABILITY AND DAMAGES:

In no event will M/s Originate Infotech Private Limited [web portal www.payzall.in] or its contractors, agents, licensors, partners, suppliers be liable to you for any special, indirect, incidental, consequential, punitive, reliance, or exemplary damages (including without limitation lost business opportunities, lost revenues, or loss of anticipated profits or any other pecuniary or non-pecuniary loss or damage of any nature whatsoever) arising out of or relating to (i) this agreement, (ii) the services, the site or any reference site, or (iii) your use or inability to use the services, the site (including any and all materials) or any reference sites. In no event will M/s Originate Infotech Private Limited [web portal www.payzall.in] or any of its contractors, directors, employees, agents, third party partners, licensors or suppliers' total liability to you for all damages, liabilities, losses, and causes of action arising out of or relating to (i) this Agreement, (ii) the Services, (iii) your use or inability to use the Services or the Site (including any and all Materials) or any Reference Sites, or (iv) any other interactions with M/s Originate Infotech Private Limited [web portal www.payzall.in], however caused and whether arising in contract, tort including negligence, warranty or otherwise, exceed the amount paid by you, if any, for using the portion of the Services or the Site giving rise to the cause of action or One Thousand Rupees (Rs.1000), whichever is less. You acknowledge and agree that M/s Originate Infotech Private Limited [web portal www.payzall.in] has offered its products and services, set its prices, and entered into this agreement in reliance upon the warranty disclaimers and the limitations of liability set forth herein, that the warranty disclaimers and the limitations of liability set forth herein reflect a reasonable and fair allocation of risk between you and M/s Originate Infotech Private Limited [web portal www.payzall.in], and that the warranty disclaimers and the limitations of liability set forth herein form an essential basis of the bargain between you and M/s Originate Infotech Private Limited [web portal www.payzall.in]. M/s Originate Infotech Private Limited [web portal www.payzall.in] would not be able to provide the services to you on an economically reasonable basis without these limitations. This paragraph shall survive termination of this Agreement.

INDEMNIFICATION:

USER agrees to indemnify, save, and hold M/s Originate Infotech Private Limited [web portal www.payzall.in], its affiliates, contractors, employees, officers, directors, agents and its third party suppliers, licensors, and partners harmless from any and all claims, losses, damages, and liabilities, costs and expenses, including without limitation legal fees and expenses, arising out of or related to use or misuse of the Services or of the Site, any violation by the USER of this Agreement and its terms, or any breach of the representations, warranties, and covenants made by you herein. This paragraph shall survive termination of this Agreement.

The services and the site and any data, information, third party software, reference sites, services, or software made available in conjunction with or through the services and the site are provided on an "as is" and "as available," "with all faults" basis and without warranties or representations of any kind either express or implied. M/s Originate Infotech Private Limited [web portal www.payzall.in], and its third party suppliers, licensors, and partners do not warrant that the data, M/s Originate Infotech Private Limited [web portal www.payzall.in] software, functions, or any other information offered on or through the services, the site or any reference sites will be uninterrupted, or free of errors, viruses or other harmful components and do not warrant that any of the foregoing will be corrected. M/s Originate Infotech Private Limited [web portal www.payzall.in] and its third party suppliers, licensors, and partners do not warrant or make any representations regarding the use or the results of the use of the services, the site or any reference sites in terms of correctness, accuracy, reliability, or otherwise. You understand and agree that you use, access, download, or otherwise obtain information, materials, or data through the services, the site or any reference sites at your own discretion and risk and that you will be solely responsible for any damage to your property (including your computer system and device) or loss of data that results from the download or use of such material or data. We do not authorize anyone to make any warranty on our behalf and you should not rely on any such statement. This paragraph shall survive termination of this agreement. In no event will M/s Originate Infotech Private Limited [web portal www.payzall.in] be liable for any incidental, consequential, or indirect damages (including, but not limited to, damages for loss of profits, business interruption, loss of programs or information, and the like) arising out of the use of or inability to use the site.

OWNERSHIP; PROPRIETARY RIGHTS:

The Services and the Site are owned and operated by M/s Originate Infotech Private Limited [web portal www.payzall.in] and / or third party licensors. The visual interfaces, graphics, design, compilation, information, computer code (including source code and object code), products, software, services, and all other elements of the Services and the Site provided by M/s Originate Infotech Private Limited [web portal www.payzall.in] (the "Materials") are protected by Indian copyright, trade dress, patent, and trademark laws, international conventions, and all other relevant intellectual property and proprietary rights, and applicable laws. As between you and M/s Originate Infotech Private Limited [web portal www.payzall.in], all Materials, trademarks, service marks, and trade names contained on the Site are the property of M/s Originate Infotech Private Limited [web portal www.payzall.in] and / or third party licensors or suppliers. You agree not to remove, obscure, or alter M/s Originate Infotech Private Limited [web portal www.payzall.in] or any third party's copyright, patent, trademark, or other proprietary rights notices affixed to or contained within or accessed in conjunction with or through the Services. Except as expressly authorized by M/s Originate Infotech Private Limited [web portal www.payzall.in], you agree not to sell, license, distribute, copy, modify, publicly perform or display, transmit, publish, edit, adapt, create derivative works from, or otherwise make unauthorized use of the Materials. M/s Originate Infotech Private Limited [web portal www.payzall.in] reserves all rights not expressly granted in this Agreement. If you have comments regarding the Services and the Site or ideas on how to improve it, please contact customer service. Please note that by doing so, you hereby irrevocably assign to M/s Originate Infotech Private Limited [web portal www.payzall.in], and shall assign to M/s Originate Infotech Private Limited [web portal www.payzall.in], all right, title and interest in and to all ideas and suggestions and any and all worldwide intellectual property rights associated therewith. You agree to perform such acts and execute such documents as may be reasonably necessary to perfect the foregoing rights.

MODIFICATION OF THIS AGREEMENT:

M/s Originate Infotech Private Limited [web portal www.payzall.in] reserves the right to change, modify, add, or remove portions of this Agreement (each, a "change") at any time by posting notification to the Site or otherwise communicating the notification to you. The changes will become effective, and shall be deemed accepted by you, 24 hours after the initial posting and shall apply immediately on a going-forward basis with respect to payment transactions initiated after the posting date. If you do not agree with any such modification, your sole and exclusive remedy is to terminate your use of the Services. For certain changes, M/s Originate Infotech Private Limited [web portal www.payzall.in] may be required under applicable law to give you advance notice, and M/s Originate Infotech Private Limited [web portal www.payzall.in] will comply with such requirements.

NOTICE:

M/s Originate Infotech Private Limited [web portal www.payzall.in] may provide you with notices and communications by email, regular mail or postings on the Site or by any other reasonable means. Except as otherwise set forth herein, notice to M/s Originate Infotech Private Limited [web portal www.payzall.in] must be sent by courier or registered mail to M/s Originate Infotech Private Limited [web portal www.payzall.in].

WAIVER:

It is expressly made clear that the failure of M/s Originate Infotech Private Limited [web portal www.payzall.in] to exercise or enforce any right or provision of this Agreement will not constitute a waiver of such right or provision. Any waiver of any provision of this Agreement will be effective only if in writing and signed by M/s Originate Infotech Private Limited [web portal www.payzall.in] with seal and stamp of the Authorised Officer.

ARBITRATION:

All disputes which may arise relating to this Agreement or Service provided in connection with this Agreement shall be resolved / adjudicated by binding arbitration in accordance with the provisions of the Indian Arbitration & Conciliation Act, 1996. Any such dispute, controversy or claim shall be arbitrated on an individual basis and shall not be consolidated in any arbitration with any claim or controversy of any other party. The arbitration shall be conducted in New Delhi, India and judgment on the arbitration award may be entered in any court having jurisdiction thereof. Either you or We may seek any interim or preliminary relief from a court of competent jurisdiction in New Delhi, India, necessary to protect the rights or the property of you or M/s Originate Infotech Private Limited [web portal www.payzall.in] (or its agents, suppliers, and subcontractors), pending the completion of arbitration. Any arbitration shall be confidential, and neither you nor we may disclose the existence, content or results of any arbitration, except as may be required by law or for purposes of the arbitration award. All administrative fees and expenses of arbitration will be divided equally between you and us. In all arbitrations, each party will bear the expense of its own lawyers and preparation. The language of Arbitration shall be English.

GOVERNING LAW AND FORUM FOR DISPUTES:

Except as otherwise agreed by the parties or as described in the Arbitration section above, you agree that any claim or dispute you may have against M/s Originate Infotech Private Limited [web portal www.payzall.in] must be resolved by a court located in New Delhi, India. You agree to submit to the personal jurisdiction of the courts located within New Delhi, India for the purpose of litigating all such claims or disputes. This Agreement shall be governed by the laws of India, without giving effect to any principles of conflicts of law.

SEVERABILITY:

If any provision of this Agreement is held to be unlawful, void, invalid or otherwise unenforceable, then that provision will be limited or eliminated from this Agreement to the minimum extent required, and the remaining provisions will remain valid and enforceable.

ASSIGNMENT:

This Agreement, and any rights granted hereunder, may not be transferred or assigned by you without our prior written consent which may be withheld in our sole discretion, but may be assigned by us without restriction. Any assignment attempted to be made in violation of this provision shall be void and of no effect. This is the entire Agreement between you and M/s Originate Infotech Private Limited [web portal www.payzall.in] relating to the subject matter hereof and will not be modified except in writing, signed by both parties, or by a change to this Agreement made by M/s Originate Infotech Private Limited [web portal www.payzall.in] in accordance with the terms of this Agreement.